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19. Contact

19.1 Contacting customer service​

If you have any questions, please contact the bNovate support team under support@bnovate.com, or the service centre responsible in your country or region. An up-to-date list of all bNovate representatives is available online at www.bnovate.com/distribution-partners.

Please have the following information ready when you contact customer service:

  • Serial number of the BactoSense.
  • Description of instrument behavior and the work steps when the problem occurred.
  • Description of what you did when trying to solve the problem yourself.
  • Documentation of the third-party products you use in conjunction with the BactoSense.
  • Description of operation conditions (place, power supply, measured medium, temperature etc.).
  • This user manual.
  • Export of the last measurements when the error occurred, see Exporting measurements.